Resume - Dutch Driver

Bennett “Dutch” Driver

Madison, AL
(256) 365-2730
Dutch.Driver@gmail.com
Process and Assessment Certifications
Certified Master level of Gamification
Certified Meyers-Brigg Type Indicator (MBTI)
Certified 16PF Personality Questionnaire
Certified Agile Scrum Master
NASA Certification Lean Six Sigma Black Belt
Dennison Culture Survey and Dennison 360 Leadership Survey
Organizational Diagnosis with Dr. Sam Kaner
16PF Personality Assessment
NASA 540 Leadership Survey and Debrief Protocol
Group Facilitation Skills with Dr. Sam Kaner
Social Networking Analysis with the Institute for Social Network Analysis of the Economy
Integrated Service Information Systems (ISIS) Train the Trainer with ServiceMaster
Whole-scale Change at Cape Cod Institute with Kathie Danemiller
Process Facilitation at Cape Cod Institute with Edgar Schein
Safety Toolkit Train-the Trainer with ServiceMaster

Choragus Consulting, Madison, AL (June, 2011 to Present)
Organizational and Leadership Development Consultant serving The Department of the Interior’s 70,000 employees.
·         Outsourced lead facilitator on supervisory-level leadership development for delivery to multiple day workshops with using peer-learning design.
·         Researched course content to refine and align the existing Supervisor Leadership development course to the competency standards by the Office of Personnel Management for supervisors.
·            Lean Six Sigma process consultant and facilitator to the Departmental Innovation and Efficiency Team for Training (DIET2) charged with identifying inefficiencies and redundancies in the Department’s training community culture.
·         Trained and coached with Executive Leadership Skills International using experiential learning facilitates small groups in Army doctrine, effective teaming, and interpersonal skills.
·         Contract trainer for Cabinet-level agency delivering basic supervisory training in field locations.
NASA’s Marshall Space Flight Center, Huntsville, AL (2005-May 2011)
Senior OD Consultant serving NASA’s Marshall Space Flight Center’s 8400 employees
·         Devised stakeholder advocacy and training plans and templates for co-located employees and impacted stakeholders on Go-Live business impacts.
·         Directed Future State / Present State / Gap Analysis to assess organizational impacts of Presidential Management Initiatives and SAP implementations on organizational culture and employees.
·         Collaborated with functional leads to prioritize and coordinate training courses and schedules with appropriate training organizations.
·         Created and monitored metrics to measure impact of learning and change activities as well as other metrics that monitored the effectiveness of functional organizations.
·         Collaborated with functional leads to manage risks and prioritize efforts to effectively increase employee engagement and maintain business performance.
·         Devised stakeholder advocacy and training campaigns to decrease organizational resistance in the adoption of SAP’s Enterprise Resource Planning (ERP), Management Information Systems (MIS) and Human Resource Information Systems (HRIS).
·         Diagnosed organizational and team performance with assessments and interviews to determine root causes resulting in delivering the appropriate level of intervention
·         Consulted with industry experts on best practices resulting in adopting methodologies leading organizations through cultural change activities.
·         Designed and executed effective stakeholder and leadership advocacy communication plans which aligned strategic development, learning and organizational initiatives.
·         Developed, executed and analyzed organizational and team-focused web-based surveys which accurately assessed employee training, employee satisfaction with transactional change and ability to effectively collaborate.
·         Facilitated strategic planning meetings resulting in successful alignment of current functions with desired organizational goals.
·         Provided expertise and coaching to senior leaders and their organizations on incorporating technical innovations for process improvement which improved communication and cut costs.
·         Developed, executed and tracked multiple communication and feedback strategies which successfully engaged principal stakeholders.
·         Coached executives and leaders and Project Managers on effective methods which leveraged their skills in communicating culture change to all levels in the organization.
·         Coached first line managers on communication and political skills which leveraged their skills in communicating in union environments.
·         Facilitated groups on collaborative strategies to improve creative solutions that increased individual accountability and reduced resistance to buy-in.
·         Facilitated Lean Six Sigma Kaizen resulting in cutting cycle time %  in the on-boarding process for contractors
·         Developed Lean Six Sigma charter for Product Design PDR which stream-lined Ares-X Space Launch Vehicle knowledge capture, lessons learned and knowledge infusion process resulting in a successful project close-out report requirement.
·         Developed coursework in Social Media, Team Building, Conflict Resolution and Business Communication increasing employees’ collaboration across the organization.
Millsap Independent School District, Millsap, TX (2004-2005)
Part-time District Information Technologies (IT) Technician serving Millsap ISD’s 900 students, teachers and administrators
·         Performed software installation and upgrades on Windows XP and Virus Prevention.
·         Performed system installations and configurations, software configuration and diagnostics to insure data backup and restoration.
·         Provided cost-saving refurbishments using surplus motherboards and equipment taken from out of service Compaq laptops.
·         Completed desktop computer maintenance & repair schedule prior to start of school year.
·         Hardware installation and configuration for scanners, printers SCSI/IDE/EIDE hard drives, and SCSI Cards.

Choragus Consulting (1997-1999 & 2002-2004) Abilene, TX and San Bruno, CA
OD Consultant
·         Contracted for medical center organizational cultural assessments prior to start-up activities for Fortune 500 Company to identify leverage points and obstacles to system integration.
·         Delivered integrated approach to improve employee attendance by reducing stress.
·         Developed behavioral interview packet for leadership selection at Fortune 500 Company.
·         Developed, Deployed and Analyzed Online Customer and member satisfaction surveys for a start-up social networking application.

ARAMARK ServiceMaster Facilities Management Services Director, (1999-2002) San Francisco, CA 
Organization Effectiveness Coordinator serving California Pacific Medical Center’s 5100 employees
·         Authored and led leadership transition plans to acquaint leaders with staff and operational concerns.
·         Co-lead 5-day leadership retreats for 20+ managers and executives using instrumented team development methodology (GRIDTM) for professional development.
·         Conducted assessments for sustained team interventions focused to improve consistency in cross-functional relationships and procedures.
·         Conducted periodic surveys that provided decisional information leading to a 22% increase in customer satisfaction.
·         Consultant for reorganization resulting in consolidating three call center help desk operations by 66% and reducing staff by 17%.
·         Led turnaround solutions that resulted in 18 month and 5-year contract extensions in a $3m account
·         Consulted with management team and supervisors to identify and lead IT and training solutions for trending data analysis.
·         Created and conducted periodic surveys or assessments to collect and collate data for executive planning and strategic review of results.
·         Created MS-Access database that systemized and managed training schedules for 5000+ medical center employees to increase patient service and satisfaction.
·         Delivered short-term team interventions focused on team successes/deficits to improve team or customer relationships.
·         Designed processes to support, coach or mentor the leadership development of a integrated business line management team.
·         Designed reward and recognition campaigns to increase employee morale and focus behaviors on targeted business outcomes.
·         Developed communication plans for directors and managers for 17 business unit departments for effective program design and service delivery.
·         Developed communications deliverables such as: mapping employees to appropriate training role-plays, training tools, process maps and presentations.
·         Facilitated focus groups with stakeholder participation drawn from executive to staff level to identify waste and process improvements.
·         Led One-on-One coaching meetings to align manager’s actions with organization’s core values and mission.
·         Project Manager for 2-year program to upgrade technology and MIS services to track, report and capture trending data on organizational performance.
·         Provided collaborative process facilitation for meetings with a variety of purposes to increase customer satisfaction.
·         Trained employees in supervision skills, safety, computer skills, JIT inventory control as essential KSAs to improve personal effectiveness.

McMurry University (1996-1997) Abilene, TX
Visiting Instructor of Communication serving McMurry’s 1500 students
·         Developed syllabus, course work, assignments, assessments and performance evaluations for freshman through senior level courses to provide effective coaching to students.
·         Taught 12 hours and maintained regular office hours to support students on interpersonal communication, group problem solving, group dynamics, public speaking, mass communication and communication criticism.-

Texas A&M University (1994-1996) College Station, TX
Graduate Assistant and Instructor serving Texas A&M’s 50,000 undergraduate students.
·         Public speaking laboratory instructor.

Honors and Awards
Office of Human Capital Peer Award for invaluable contributions to the NASA HR University Program team
Special appreciation by Center Director for contribution to Marshall Space Flight Center’s Consolidated Out-processing Site
Recipient of a combined Eleven NASA Agency and Center Team Achievement Awards for Project Success & Excellence

Technical Skills
Microsoft Office Suite with Access, MS Project, Visio, Social Media & Social Networking applications and web surveys.
Professional Affiliations / Volunteer Activities
Volunteer employee accountability analyst, Marshall Space Flight Center Tornado Rescue and Relief to reach and account for 100% of Marshall Space Flight Center civil service employees.
Director, Social Media, Huntsville Alive! Face-to-Face networking events
Volunteer Coordinator and Director, Social Media, Nightmare on Clinton Street and Cirque du Freak (City-wide Halloween event)
Board Member, Asbury Counseling Center
Board Chair, Asbury United Methodist Church Singles Ministry
Founder, SNUG (Social Networking Users Group)
Planning Committee, San Francisco Cell for Fast Company’s Company of Friends
Featured Presenter, National Association Healthcare Transportation Conference
Invited Lecturer, American Institute of Aeronautics and Astronautics (AIAA), 2011 Orlando Conference
Co-Presenter, with Dr. Sandra Wells on Leadership for Systematic Organization Change, Linkage Change 2001 Conference
Founding and Board Member, Huntsville Alive!
Board Member, Bay Area Organization Development Network
Steering Committee, Bay Area Facilitators Guild
Faculty Advisor, McMurry University newspaper
Web Layout Designer, Bay Area Organization Development
Team Member, Network & Collaborate 98 Web Conference

Education

M.A., Speech Communication, Texas A&M University – College Station, TX

B.A. Communication, McMurry University – Abilene, TX

Dutch Driver Biography

(256) 365-2730
Madison, AL 35758
Email: Dutch dot Driver at gmail dot com

Creating Harmony Between Oughts and Facts

Dutch Driver is an experienced Organizational Development and Change Management professional combined with over twenty-five years work experience. After starting his career in the oilfields of West Texas, Dutch has gained leadership and operational management experience in many different environments, including government, energy, retail, healthcare, academia, entertainment and marketing/distribution.
In his current role in change management at NASA's Marshall Space Flight Center, he is responsible for creating the infrastructure and support necessary to sustain a technical culture transformation in Finance, Procurement and Human Capital. He's coached leaders, engaged in job redesign, and consulted on Agency and Center-wide ERP and culture change management initiatives.
Dutch was the architect for a new selection tool that subsequently was adopted for use nationally by ARAMARK ServiceMaster colleagues. In addition to his strong capabilities as an OD professional, Dutch is adept in the world of facilitating change and building an organization's sense of community.
An example of Dutch's work was as host and facilitator of Fast Company's San Francisco Company of Friends Chautauqua. Participants praised his methods and professional demeanor as being crucial to the success of the event.
Dutch uses innovative methods to gather data used to coach managers on their communication, leadership skills and group decision-making skills.
Most recently, social networking analysis is taking up a considerable amount of his time and energy.
He has presented to several groups on social networking, quality, customer service, organizational change and organizational culture. His presentation of Rock Your Way to Quality Standards at the 2001 National Association Healthcare Transportation Conference in San Francisco lead to an invitation to be the featured presenter at their 2002 conference in Kansas City, MO where his topic was Culture Change is in the Cards. Dr. Sandy Wells was his co-presenter on Creating Leadership for Systematic Organization Change at the Linkage Change 2001 Conference 2001 also in San Francisco.
Dutch received a Bachelor of Arts degree in Communication from McMurry University and his Masters of Arts degree in Speech Communication from Texas A&M University.

  • Change Management
  • Strategic Visioning
  • Cultural Assessment
  • Organizational Politics
  • Focus Group Facilitation
  • Event & Celebration Design
  • Consensus Building Facilitation
  • Customer Call Center Communication Training
  • Web-based Customer, User & Team Satisfaction Surveys
  • Change Management
  • Mapping Process Improvements
  • Social Networking Analysis
  • Virtual Team Development
  • Organizational Diagnosis
  • Interviewing & Selection
  • Instructional Design
  • Creativity Development

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